![Markku Seguerra’s weblog. [rebelpixel.com]](http://rebelpixel.com/wp-content/themes/r8/images/spacer.gif){kind=small}
Smart WiFi/Bro problems
I’m supposed to write a lengthy entry on WordPress plugins and how they can greatly affect the blogging experience both for the authors and readers. Unfortunately, my Smart WiFi/Bro broadband connection just went kaput last Saturday afternoon and hasn’t been restored since then. No amount of calls to their support number combined repetitive troubleshooting helped; they were insistent on me fixing it on my own before they admit to a problem on their side.
It has been almost 48 hours and I’ve heard nothing positive from them, and I still don’t have a working connection.
Unfortunately, I’m no yugatech in influence that they’d install free Smart WiFi at my house so I could provide constructive feedback. No offense meant Abe, but it’s quite obvious that these people will only pay attention if you’re in a position to hurt them, or at least make them look bad. Think about it, they’re trying to kiss your ass just because you can make them look good. And you weren’t even a Smart WiFi/Smart Bro customer before their publicity stunt. Who knows, your installation could be on a special watch designed to elicit your positive praises.
With the way they handle their customers and provide a disservice, they possibly deserve a class action lawsuit. They’re irresponsible and too arrogant to even care.
To the bosses and the publicity people of Smart WiFi/Smart Bro, here’s some real feedback for you. Now do something about it.
Good god, I know what you mean. I’m signed up (and stuck with for a year) with PLDT DSL and it, may I politely phrase, SUCKS EGGS. Well, I can’t complain much because my friends who have PLDT DSL have it worse (sometimes they’re connection is unavailable for 3-4 days, wtf). At most, I’ve been unable to connect for a day.
But still. All they ever say when you call them up is that there’s a “server problem” and that they are “currently trying to fix it” and when asked when it’ll be fixed, they say that “as of now, we can’t say.” Excuses.
And at the end of every month, you still see the same amount charged to you.
What about all those days they didn’t provide a connection, hmm?
I swear, it’s amazing that major Philippine companies can be so indescribably STUPID.
/end rant.
thanks for this.was scheduled to apply for smart bro tomorrow.i’ve been warned.
Hmnn… I’ve been meaning to comment on SMART’s internet connection, publicity, and on giving free connection to yuga to “influence the Filipino bloggers” and I find it great that it’s not only me noticing SMART’s lousy PR move.
I’ll actually be paying a connection that I am no longer using due to it’s very poor set-up and “server problems”
SMART is still not listening to it’s subscriber, how about we google bomb about their poor service??? Now, that should be worth their attention. 10 bloggers active in google bombing SMART’s WIFI/BRO poor service should do the trick.
you should have mentioned the exact number of calls you made, the length of each call and the number of minutes you were put on hold for each of those calls
poor product poor service… oh well, i’m glad my laptop came with a modem hahaha
masamang balita to.. aalis na sana ako sa destiny for smart bro kasi BUONG holy week wala silang service. no tv, no internet - what’s a guy like me to do?! but now i’m having serious doubts. thanks for the heads up. i knew there was a reason i keep coming back here :p
Swertr ka pa nga e ngayon lang nagkaproblema samrt wifi mo hehe
Hello Guys,
I am collecting information for Smart Wifi subscribers who want their connection terminated without the fees or extra charges.
I posted it here and have had several people already signing up. If you want your connection to be terminated, just add your customer details there or email it to me.
I am forwarding all legit complaints to “upper management”, so they could verify, escalate, give rebates or process termination requests.
If some of you feel that I am in collusion with Smart Communications, I understand. However this arrangement does not mean I will stop blogging about Smart’s incompetence or shut down the dedicated blog at Smart Wifi Chronicles.
Cheers,
Yuga
hmmm…
i think this post will turn up like the one over at yuga regarding smart wifi. rants all over the comments. hehe
well, at least in the future, you may be offered a yugalicious connection. :p
hahaha buti nga sa inyo at nauuto kayo ng Smart. LOL.
:p
i don’t have smart bro but i do have a PLDT landline and DSL. i’ve had too many bad experiences with PLDT for both these products. i am just too quick to apply the same perception to smart bro. technical issues are forgivable but boy, their support service is the worst. their support processes are at best flaky, and their support phoneline is a mess - go try calling and you will see what i mean.
Yuga, thanks for leaving a comment man, your help on this issue has surely benefitted many of us.
To the others, I just have one advice: if you have other alternatives in your area, consider them before making a commitment with Smart WiFi/Smart Bro. A two-year contract for a non-existent service is no joke.
From what I’ve heard, I’m actually getting better service than most of their subscribers, though that’s nothing to be happy about. If they’d just provide honest and reliable service then we’d all be happily browsing without complaints.
hay naku.. ang panget talaga ng customer support dito sa pinas.
mapa pldt, smart, globe, sun, skycable, etc…
@leia: Ang kumpanya naman natin magaling sa customer support ah… Hehehe.
I am so pissed off!!! alam nyo ba wala kaming connection for one month now, tumawag ako sa tech support and nag troubleshoot kami tapos walang nangyari, so the agent namely [name removed for privacy reasons -markku]
asked me to wait for the second level support so i waited for almost 1 hour sa phone but no 2nd level suppor answr the call. He told me then, na tatawagan nila ako but i waited for a day and no one called. (this was my 3rd time na umasa sa kanilang call back kasi hindi nila maayos ang connection and they even promised to dispatch a technician to check our connection….pero promises is all i got!)…. Now tell me i’m i supposed to get mad about this service?…. kalma pa rin ako…. tumawag pa rin ako sa tech support… with no surprise yun pa rin ang nangyari….! so i told them i want to cancel the service for getting nothing from them but headache! So I went to their center and asked the customer service to cancel my account but she answered “I’m sorry mam you can’t cancel your account, you need to pay….bla bla bla!!!!!……” why the hell will i pay for the service that haven’t use and doesn’t give satisfaction at all! —-I am always a good customer to them no overdues or what so ever!….and i asked the customer service to check the case log on my account to give her a proof that i called tech support about my connection, and you know what, in their record…[name removed for privacy reasons -markku] the agent handled my tech support call, noted that i did not follow the troubleshooting and i refused to do it!….! the hell!
therefore i conclude
they are big liars and they deceive people!
and the customer service agent mentioned about the due date and when i cheked my bill its not the duedate, the customer service agent told me its not the right due date….so why the hell will they put or sent the statement with a due date that is different from their system!…another LIE!
SO if anyone is planning to get their service…. this is my advise…. think what you really want and what are your needs…. if you your looking for headache then Smart Wi-Fi is the internet service for you!…. if your looking for better tech support then Smart Wi-Fi tech support can give a better shit on you and if your looking for an excellent customer service then Smart Wi-Fi customer service can give you an excellent lies of all time!
SO HOWS THAT!……
Here are some names that you need to watch out! —(This is SMART-WIFI Cebu)
[name removed for privacy reasons -markku]
[name removed for privacy reasons -markku]
( pwede naman akong hindi magalit basta humungi lang cla ng sorry about the service, pero instead of asking an apology, nakipag-gigilan pa cla sa akin! )
Sana mapagtuunan ng pansin ito ng Company (Smart )…. their people can’t help them to give a better service to their customers…. I can understand naman na their are downtime sa service but I can’t just accept that this people are LIARS and they can’t even ask sorry for their lows!
so instead maintindihan namin ang smart wi-fi… lalong kaming nagagalit and nanggigigil… because of those kind of people!
Hello FRUSTRATED!, sorry I had to leave out the names of support people you’ve mentioned. I don’t think mentioning their names supports whatever cause we’re trying to emphasize or publicize.
smart wifi sucks big time!!!
pwede po ba mag mura dito???? isang toneladang mura ang pakakawalan ko para sa taga smart wifi.
To people concerned about smart wifi services and improvement;
I’m in the business of running call centers and being a subscriber to Smart Wifi just proves that they are just in the business of ripping people off. On the Grounds of Extortion, they have binded us to a minimum 1 year contract, and will not grant you any fee waivers or guarantees. They will bleed you dry month by month unless you take action!
This is what i’ve been able to do so far…
i’ve so far been able to evade my bills for 2 months because i hammer on their service personnel to fix it or i’m issuing a law suit. (Always use google when you can to figure out ways of using law terms to scare the hell out of their agents).
Once they’re frazzled, always remember to cuss at them so that the call is escalated to a manager. (Now you’re actually talking to someone who can understand). Once in conversation with the manager, make sure you bring up these points;
1. to be in business, one must provide customers with a satisfactory service, otherwise, the customer is entitled to have their money back or not be billed for the time the service was down. IF YOU ARE STILL BILLED A FULL MONTH, then that is already grounds for fraudulent and misleading activities that are clearly against the law.
2. DEMAND A FULL REFUND BECAUSE YOU ARE ENTITLED TO IT! By law, if a service provider cannot guarantee you for the hours that you “PAY” for uptime, then they cannot hold you to a contract. This means, if they send a collection agency to submit a supoena you for non payment…. ITS PERFECTLY COOL! They violated their contract first.
3. Create evidence! Just like what they do on CSI, its a crime if they can prove its a crime! Always take a snapshot of your connection status and try pinging the server to prove that THERE IS NO SERVICE! Another way of showing that is to use the CTRL+PrtScr (or Print screen) buttons. Then paste your screenshot to a paint brush image (now termed as evidence) showing the non responsiveness of their system. This way if the law asks you why you didn’t pay for their services you reply “What service are you talking about” Then show them the evidence. I guaranteee you’ll be smiling the whole time.
Ever wonder what happened to Good ol’ Fiesta Carnival? It got moved (or lets face it, they CLOSED) becaue no customers would pay for rides on the rickety roller coaster. REMEMBER, any business would close shop if there are no customers!
So want them to wake up to find out that they invested in creating a large debt? DON”T PAY YOUR BILL!
This is the only way we can fight back for our rights as custoemers. We worked hard for that 998 pesos a month and although it may not seem much to some, that’s already a week’s supply of baby milk. I mean i could have used that money for better services!
ACT UP! DON’T JUST SPEAK IT, DO IT!
magwawala
eto malupit! 2D na nga lng na online games nilalaro ko sa buhay ko since i quit RO tpos bwakanang ina d pa ma ka log in ng maayos. parang na22log lng! pag ka log in mo…. tadah!! server link disconnected! Sana ma bomba kau ng mga terrorist! mga paasa asa kau ! pWEh!!
Fuck Smart Wifi. Technical services took 4 months to come to my house but Im contacting them since day 1. THey even want me to pay in advance! Well I applied for disconnection with waiver on pre-termination fee and so far. the disconnection and waiver has been approved. Im still waiting for the refund.
TELL ME WHEN WE ARE FILLING A CLASS ACTION LAWSUIT!! COUNT ME IN, I KNOW SERVICE IN THE PHILIPPINES SUCK BUT I DID NOT THINK A BIG COMPANY SUCH AS SMART CAN SUCK BIGTIME…I FEEL BAD FOR THE CUSTOMER SERVICE PEOPLE BECAUSE THEY GET THE GRUNT OF OUR ANGER…… IT SHOULD BE THEIR BOSSES AND SMART EXECUTIVES, WHO SIT IN THE OFFICES WITH THEIR BIG BUTTS….. SIPPING STARBUCKS…AND EARNING TONS OF MONEY….. ENJOYING TAKING ADVANTAGE OF CUSTOMERS LIKE US WHO SHOULD BE DEALING WITH US!! WE PAY FOR THEIR WAGES ANYWAY RIGHT?!@?!
SO, IF THERE IS A CLASS ACTION LAWSUIT…COUNT ME IN
Meridian (Smart) has been down for the last couple of hours. This is the second straight time in two freaking days. Pissing me off.
sa totoo lang, yung 1st time try ko sa smart wi-fi ay napaka bilis ng connectionngayon naman ay pahina ng pahina ang speed connection
/that really suck!/
and i have to admit ang dami nilang problems sa connection especially during afternoon
i applied for smart bro yesterday. they wanted me to pay P2000 immediately so that it will be installed within 7 days. i opt not to rush things and go with the usual process that is waiting and wait for advice for payment.
thanks for the info.
atras abante tuloy ako. i have a friend from smart and ask comment regarding their wifi service… huwag daw ako mag apply… maraming problema daw.
mabuti nalang ako so far walang problem sa connection ko..mabilis parin…sana wag mag bago!!!!
sana ayusin nila yung service nila sa ibang customer..sa amin kasi mabilis naman up to 700kbps nga kami minsan 512 kbps kami lagi nawawalan din pero 5 minutes lang at di palagi..masarap sana ang wifi kasi mura kaso nakakaawa yung ibang hindi nakakaranas ng good service like us…………
i agree with all of you. i have been using Smart Bro for two months and there was never a time that i was satisfied. i can definitely say that it is the worst internet service provider i have ever encountered. and to think that they are advertising it everywhere. i don’t know what’s up with them. maybe they are after the money only and are not focused on giving the subscribers the satisfaction we deserve. i don’t think if the management pays attention to the complaints of the people, i guess every body’s calling their tech support everyday to report the baaaaadddd connection. i hope they will do something about this ’cause this will really, really affect more their already bad reputation.
smart bro really sucks in davao. download rate ranging from 2-6kbps…. very very very bad…. the bandwith is 80-120 kbps instead of 384kbps….. i want to disconnect my subscription…. S.O.S
ako nga.. starting this month of july.. sira na ung smart bro ko.. tinatawag ko sa hotline.. ang sinasabi nila may technical problems daw na inaayos na ng mga sytems engineer nila.. naka ilang tawag ako nun.. tumagal ng 1 week na d naayos ung smart bro ko.. tapos nag ayos sia.. tapos bigla nanaman siang nawala.. up to this day wala pa dn sia.. sa mga taga smart dian.. gawin nio naman ang mga responsibilidad ninyo.. d namin pinupulot ang perang pambayad…
tapos ang hirap pa disconnect ung smart bro.. dahil sa 1 yr contract na yan.. may contract ka nga pero d mo naman magamit net mo ng maayos.. ka2lad sa akin 1 month pa lang simula ikabit ung smart bro ko pero nakailang sira na ito.. tapos pag paddisconnect mo kelangan mo bayaran ung remaining months… susmaryosep.. 11 months pa babayadan ko hndi ko naman magagamit??? tang inang contrata yan..
I have just called their customer service because I couldnt connect. Sabi, me problema daw sa meridian portal. tawag na lang daw uli ako pag wala pa rin. You know, the usual excuses. Nagulat ako na marami palang problema ang smart bro. ginoogle ko lang “smart bro problem”, heto na. sayang sana bago ko nag subscribe, naisip ko na gawin muna to. ang bilis nilang mag kabit, un pala to rip you off. tapos lakas loob nila mag offer ng “barangay bro”! Sistemang bulok naman oh! We should do something about this.
Since July 24, 2006 I have not received any decent connection. It took me 2 days to connect to the Meridian Portal because I need to format my PC. Finally I got lucky and connected to the network.
The speed was in dial-up mode, actually dial-up is much faster. I called the tech support and they say there is an on-going “system enhancement” or “technical activity”.
Last August 7, I have noticed the base station here in Cavite seems to denying me my bandwidth. Whenever I start to download some files (50-400 MB), it will resume to the same slow, frustating connection. And I got tired of calling their tech support.
im using the smart bro braodband.it’s been 3 months starting using this.problem is that when its raining ive got no signal, cant conect the internet.cod u pls help me wat to do!
Wala na ba tlalagang pag asa ang Smart bro ma improve ang services nila?
Nakaka experience di ako ng bad service as in.
like Very Slow Connection, nawawala lagi kapag 4:00pm onwards, tapos yung bill nila di maliwanag kasi minsan nagbabayad kami ng P3000 for 2 months daw eh nag bayad ng kami nung last. Magulo masyado sobra. ano bang mas maganda pa sa Smart Wifi? na P999 lang a month? yung talgang good service hindi service kuno.?
bkit 3 computer na ayaw na gumana smart bro humihingi user name at password dalawa computer ano kaya problema non minsan mabagal ayaw connect yong dalawang computer
i had same problem wid smart wifi it took 3 weeks b4 they resolved the problem on my connection they too didnot know that my antena is facing in thier old repeater which is now used by globe, too bad for thier tech support wheres the “tech” hehehe
Hi! Nag subscribe ako sa smart wifi nung November2005, ayos naman ang connection, di nawawala pero talagang mabagal.
Nung December2005, mas lalong umokey, bumilis yung connection, nakakapag download nga ko ng mga animé n movie.
Nung 1st week ng January2006, bigla na lang nawala yung internet connection namin, wala kaming landline, wala ding may smart na celfone kaya sa landline ako tumawag. Yun nga, tumawag na ko tapos kelangan i troubleshoot. Kelangan din daw nasa harap ako ng PC, sabi ko “OK tatawag na lang ako ulit.”
Punta agad ako sa pinakamalapit na tindahan ng SIM card, sakay ng tricycle tapos ng jeep, tapos bili ng SMART na SIM, tapos balik ulit sa bahay, sakay ng jeep tapos ng tricycle.
Pagdating sa bahay, kinabit ko yung SMART na SIM sa cel ko tapos tumawag ako sa *1888, yun nag troubleshoot kami:
Pina check kung may power yung unit. OK
Pina check kung lahat ng cable ay nakonekta ng maayos. OK
Hindi pa rin gumana, pero humirit pa yung kausap ko. Pinatanggal sakin yung cable. OK
Pina restart yung PC. . OK
Pinabalik ulit yung cable. OK
Hindi pa rin gumana
Sabi, gumawa daw siya ng report. Mag antay daw ako ng feedback within 24hrs
After 24hrs. . .
Wala ko na recieve na tawag sa kanila, tumawag ulit ako sa SMART. Hinold ako sa line, babasahin niya daw yung report. After 30 minutes, wala na pala yung kupal na kausap ko.
tumawag ulit ako, hinold ulit ako, basa ng report tapos ang lintik na kausap ko troubleshooting na naman ang gusto. Sabi ko, “di ba pwedeng magpadala na lang kayo ng technician o kung ano pa man na titingin dito para mas mabilis maayos?” hindi daw pwede,kasi meron daw silang proseso na tinatawag. Kaya yun troubleshoot na naman.
Wala na namang nangyari. Gawa ng report, antay ng feedback within 24 hrs.
Hindi ko mabilang kung ilang daang beses ako tumawag sa SMART, nagsawa na lang ako, ayoko ng tumawag. May dumating na bill ng SMART, di ko na sana babayaran kaso ang kulit ng utol ko.binayaran ko na rin.
Nung March, me dumating na mag aayos. Laking tuwa ko siyempre, puyatan na naman. Ang sabi nila, mali daw yung configuration ng antenna tsaka masyadong mababa yung antenna. Magbayad daw ako ng P200 para sa additional pole.
Siyempre, deputa, nagbabayad ka ng bill mo sa SMART kahit di mo nagagamit tapos ngayon may pupuntang mag aayos na sisingilin ka pa ng P200. Ano sila hilo?!! di ko sila binayaran, nag reklamo pa ko, yung bubong kasi namin nabutas, hindi man lang tinapalan ng mga gagong nagkabit nung antenna. Yun nga lang di rin nila inayos yung problema ko sa connection.
Simula non, hindi na ko tumawag sa SMART, di ko na rin binabayaran yung bill. Pero nung unang beses na makatanggap ako ng sulat galing sa abogado, taranta ako siyempre, first time eh, sugod agad ako sa pinaka malapit na wireless center.
Pagdating ko dun, sabi used na daw yung account ko, paki settle na lang daw. Sinabi ko din yung problema ko sa Connection nila pati yung sulat galing dun sa abogado, disregard ko lang daw yun. Matapos yung mahabang usapan. binigyan ako ng SR#, itawag ko na lang daw ulit yun sa tech support nila
Kinabukasan, tumawag ako. binigay ko yung SR# na binigay sakin sa wireless center. Sabi kelangan ko daw magbayad ng P988, tapos tawag daw ako sa billing para bigyan ako ng activation key. Binayaran ko yung P988, mas okay na yun kasi sa huling bill na dumating sakin nasa 2thou plus na.
After 2 days, balik payphone ako, nawala celfone ko sa inuman, buti na lang SMART na SIM ang nandun, pero badtrip pa rin.
Mas lalo akong nabadtrip, di daw ako pwede bgyan ng activation key kasi used na daw yung account ko, i-settle ko daw muna tapos meron na kong additional fee: collection fee tsaka penalty. Inis na inis ako sa mga lecheng kausap ko: sa wireless center pati yung gagang nagsabi na bayaran ko yung P988. Ginagawa akong gago.
OK. dumating yung oras na talagang kelangan ko yung internet, dun na lang kasi kontak ko eh, badtrip naman yung pupunta pa ko sa computer shop. Pamasahe, yung rent sa PC, tapos yung pagtitiis sa mga batang ang sarap batukan sa ingay habang naglalaro. Tsaka wala kang privacy, tang ina ka chat ko nga gf ko, meron pang kupal na nagbabasa sa likod ko.
Mid August, binayaran ko yung bill, tapos tumawag ako sa SMART, nagre request kung pwedeng magpadala sila ng mag aayos nung connection ko, hindi pa rin pwede kasi kelangan ko daw bayaran yung additional fee. Di ko na lang pinilit yung gusto ko, Pumunta na lang ako sa wireless center, bayad na naman.
Nung tumawag ako sa SMART, akalain mo troubleshooting ulit. Bale 2x akong nag troubleshoot bago ko tinigilan yung SMART sa kakatawag. Nagsimula na naman kasi sila ng “wait lang po kayo ng feedback, within 24 hrs.”
1st week ng September, nakatanggap ako ng tawag sa SMART. Naka schedule na daw ako, kinabukasan, yung pangalawang contractor na pumunta samin, andito na ulit. Pinalitan yung antenna, sira daw. Yung astig lang dun eh, yung dating P200 na tubo na ikakabit sana sa antenna nuon eh P300 na. Sabi ko nga P200 lang sinisingil nila nuon, pero pinagpipilitan nilang P300. Pumayag na ko para maayos na.
Sa ngayon maayos na ulit tong connection namin, after 7 months naayos din. Yun nga lang mas mabagal na ngayon. Di na ko makapag download.
OK, yan ang sakit ng ulo na binigay sakin ng SMART WiFi nuon, BRO na ngayon. . .
Hala!!! Wahaha!! Ang dami palang problema ng smart ngayon. Mag-a-apply pa namn sna ako ng smart bro dahil gagamitin ko sa school.Ako pa nman magbabayad dahil kukunin ko sa allowance ko araw-araw.Hindi ako kakain para lang sa mabagal at minsan wala pang connection. Sa ibang dsl ba ganito rin ang mga problema? Sino may alam na maganda ang dsl saka mura.. meron bang hindi tataas 500 pesos. wawa naman kc ako eh.
bentot
I just had my smartbro connected for almost a week now. but the problem is the connection max is 100+kbps according internetfrog.com. I was expecting at least 1/2 or more of the speed they’re advertising which is 384kbps.
plus i always have frequent disconnection [roughy 8x per minute] “a network cable is unplugged.”
Tang ina smart bro… pak u… (senxa sa words sobrang galit na ako) noong month ng augost nwala ako ng internet for one week.. ngaun for one month na.. wtf.. tumatawag ako araw araw sa support nla tae.. na memorize ko na troubleshooting nla.. tapos ngaung sept 26 2006 tumwag ako 9:30 am na tapos mga 10:30 am nakikinig ako sa may nag uusap yun pala yung naka usap ko sa fone naka upo lng kin kausap ang mga katabi nya. sinasabi “puta ito tiningnan ko records araw araw tumawag.” sabi ng isang lalaki “taas na proceso na yan… tatawagan ka uli nyan” at may babae nag add pa “sabihin mo nlng na pa monitor at tawag nlng uli” asar na ako.. d nla alam na maririnig ko boses nla.. nag tatawanan pa mga pota.. !!!!!!!! tang ina smart bro service…
hello. comment na rin me as a smartbro subscriber.
nakakagigil na nga tlga yang smart ngaun,nung una mganda,ang bilis tlga.ngaun lagi na lang akong disconnected.tapos one time di me nakapagbayad ng one month,aba pinutol pala yung connection ko di ko alam.two months na daw kc ung bill ko.alam ko kc one month lng ang bill ko kc nung nag apply ako eh promo nila,free daw ung one month,kaya di me nagbayad ng pangtwo month.aba hintay ako ng hintay na magkaconnection yun pala putol na linya ko.biro mo,inabot ng one month na wala akong connection pero pinabayad pa rin sa kin kahit pinutol nila yung connection ko. kasi kontrata daw yun kaya kailangang bayaran.yung promo nila na one month free ay after six months ko pa nakuha.
ang gusto ko lang sanang sabihin sa tagasmart ayusin nman sana nila ang service nila dahil binabayaran naman natin sila.halos araw-araw na lang ay nadidisconnect ang iba like me,di magamit ng maayos ang service nila.
thanx,khit paano nailabas ko rin gigil ko.hahaha
mel
ayusin sana ng smart bro ang service nila para naman masiyahan ang mga subscribers nila.
waaaaahh! potek na smart to oh! mga bobo! panay yabang sa advertisement nila pero ang connection nila ang baho! mabuti pa nag dial-up nalang ako eh…. pinagya2bang nila 384 kbps ang broadband nila.. potek nung chineck ko connection ko 0.6 kbps tae di man lang umabot ng 1kbps…. PI talga… wtf…… halos makatulog na nga ako ka2hintay mag appear ng browser ko… partida google lang un…. grabe…. ah ah! smart bro!! ayusin nyo naman buhay nyo! sayang binabayad namin senyo… lahat ng asa costumer service are all sucks!…. f*ck sh*t kayong mga taga smart BOBO! …………………….;p
Glad to know (or should I say sad to know =>), I’m not alone in this. I’m one hell of an addicted Flyffer and everyone knows how important it is to have agood connection for online games. There was a player there (PK server) who killed my character ’cause it can’t buff!!! HUHUUH! MY EXP POINTS! WAAAAAAAA!!! AMFUFU keo SMART BRO!!! I AM SOOOOO GOING TO CHANGE MY CONNECTION!!! GRRRR!!!
Same here..i’m a RF online addict. I just transferred from taguig to dasmarinas. I got a smart bro connection just last week..and its a hell of a connection..:) dail-up connections are even faster..i chose smart bro because RF online connects fine in my previous apartment in taguig which also has a smart bro..
i’m scheduled to go to smart center tomorrow..if they want war, i’ll give them a hell of a war..^^,
Naku wag na kayo magpakabit ng SMARTBRO. Mga bloggers dyan, Web creators, Friendsters, IKALAT NYO SA BUONG PILIPINAS NA BULOK ANG Smart Bro(luk). Mag PLDT DSL na lang kayo or BAYANTEL. Sabi pinakamaganda Bayantel. Dito kasi sa antipolo pldt at smart lang.
I play rfonline at least 3 hours a day. I just bought a new pc and I was thinking of subscribing to smart bro so I could play at home anytime I want. Dang.. I am soooo glad nakita ko tong thread na toh. I might as well look for other DSL providers. Smart stinks bigtime.. XD
SMartbro is a big NO-no… weekends na nga lang ako makakagamit sa bahay.. hindi pa makakuha ng IP address.. lalo na sa gabi..
collecting the necessary reports para mapadisconnect na ang smartbro..
yellow
Grabe ang smart bro sa pagkacurrpt kasi naniningil sila ng service na hindi mo naman nagagamit. may mga license kaya yung mga engr. nila kasi hindi nila natitriger yung problema sayang lang binibyad sa kanila mga yun. ang tatanga. alam ba ng may ari yun. mag papaonline pa naman school namin
sige sana maligaya ang pasko nila
i NOW HAVE Globe visibilty in Palawan which promised up to 1.4mbs.
It does surf well and does stay connected BUT all at dial up speeds.
NOW they tell me that nowhere in Palawan are any cell towers enables past the GPRS /Edge level.
Now this is the Philippines and we are grateful for their efforts to connect us to the world BUT why do they lie when they sign you up.
In fact the RAT should have been smelled when they cant even demo their own system in their own office here.
This post is regarding some tips when enganged in a call with a Smart Broken’s tech supot.
If an agent tells you to monitor your connection for the next 24 hours.. gawin nyo, pero wag nyo ibababa ang call, instead tell them to monitor your connection with you or don’t hangup until yong connection is back. hayaan nyo humaba ang ‘handling time’ nung tarantadong agent..trabaho nya ang at stake don. may ‘calls’ quota ang mga call center agents. You may do this on you cell na nakaplug sa wall outlet para continues ang charge ng batt.
INSIST. kayo ang customer. sila ang nakikinabang sa perang binabayad nyo kaya karapatan nyo na magdemand ng mahusay na serbisyo.
One more thing, if your connection cuts during night time or during weekend siguradong walang eng eng(engineer) na magaayos nung connection nyo. tulog yon o rest day nila. 8a-10p lang sila pumapasok kaya matulog na din lang kayo. Next day tumawag na lang ulit for rebates IF AND ONLY IF ayos na ang connection… but make sure to always CALL at the moment your connection cuts. this will be the starting point of the computation of your rebates
I’ve read all the comments so far.
ha, I am korean using sucking SMART BRO Service in Mactan, cebu.
I really pissed off of their services and ignorant counselor.
In korea, my average download speed was 1.2Mbytes per second.
moreover I couldn’t imagine disconnection and lag.
what if there’s problems about quality, people will not use that services.
HOW FUCK they are.
Hi again people.
Just want to share my experience with SMART BRO(KEN) tech support.
The other day, my internet connection was disconnected. Made contact with smart tech support group and they said the usual. “Monitor your connection for 24 hours.” I obliged knowing that it’s useless to argue with those morons.
Then after a couple of hours connectioin resumed and I can no longer connect a host site using FTP(file transfer protocol). HTTP is working so browsing sites has no problems.. Called them again and what do you know.. the tech support agent instructed me to send an email via a popular webmail with a file attachment. This is to check FTP protocol according to their higher tech group. HAHAHA! ..FYI email attachments through webmail still use HTTP and not http://FTP. After all bullcrap yada yada, they gave me one of the worst things to say to a client.. SMART BRO TECH SUPPORT DOES NOT PROVIDE SUPPORT REGARDING ISSUES THAT COME WITH THEIR SERVICES LIKE FTP, SMTP, POP OR WHATEVER INTERNET SERVICE AS LONG AS YOU ARE CONNECTED TO THE INTERNET AND CAN BROWSE SITES (Even if you can’t use your instant messengers, email programs or whatever because their system refuses access to those services) THEN THAT’S IT.
For all people thinking of using Smart BRO(KEN).. Think a billion times. WORST AFTER SALES SERVICE. RIPS YOU BIG TIME!! Their agents knows noting about the internet as an infrastructure plus people their act like robots.(They bases their actions on pre-determined instructions).
I had the same problem with my Smart Wi-Fi before.. the connection was too slow.. Unreliable service, it was always down during weekends.. e weekend lang nga ako s ahaus down pa!!!
i decided to quit my subscription, last June 30, 2006. I settled all the amount that needs to be settled and paid advance and advised them to cut the service… 6 months after, I received a demand letter asking me to pay for a certain amount again!!! Damn service now they dont want to let me go!!! nakakinis and i have nowhere to go!!! kanino ba sila pwede ireklamo!!!
I’m having a problem with my SMART BRO connection for almost a month now. I even uninstalled my Anti-Virus programs and re-installed my OS due to personal suspicions that my system might be infected with a virus, but still no changes. Then I discovered just this week that I’m not alone, most of my officemates that use SMART Bro are having the same problems. I can do all tasks with Gmail, browse everything in http://www.gamefaqs.com but f I try to access any other website, then there’s the problem. You’ll see the Title f the page when you access a site, but it just ends there because it’ll just display ‘Cannot find server’. I can access Yahoo and the search engine but if I click on a link of a Search Result, it won’t load `til it times out. Same thing happens whenever I try to access Yahoo Mail. I always pay my bills on time everytime because I am VERY satisfied with their service for the last 5 months (I signed up June 2006), then December came and the problems started. I suddenly feel like I don’t need to pay them, I feel I owe them nothing! I mean, why will I pay for services that aren’t rendered wholly in the first place? I’ve always had faith with them, but right now… Ugh. It will be my first time today that I’ll be visiting a SMART Wireless center, I hope they can provide me with answers…
using smart bro for 4 months now, so far wala pa akong month na nakuhang good service. Mabagal, intermittent connection, no connection. Lahat na yata ng sakit nila naranasan ko na. Eto pa my internet was down for a month due to the super typhoon, when i called thier customer service for a rebate, di raw sila nagrerebate due to natural causes daw yun di raw nila kasalanan. Sabi ko naman oo nga di nyo kasalanan yung bagyo pero that does not mean na 1 month kayo bago magpadala ng technician dito to rehome my antenna to other working cellsite. Walang mabigay na reason yung agent, paulit ulit na sinasabi na due to natural causes blah blah meaning ayaw talaga nilang magrebate. Tawag uli ako to disconnect thier service only to find out that i have to pay the remaining months to my 1 year contract, so 1 year pa akong magtitiis. Until now ganon pa rin ang connection ko, naka 3 rehome na ako, 3 cellsites na nagagamit ko each one is worse than the last. Lalo na kung weekends kung saan lang talaga ako may freetime to play my online games, download speed is around 20kbs. Saan pa pwedeng magreklamo, panloloko nato how come they expect me to pay a non existing service. Ngayon dumating na naman ang bill ko from smart bro, parang ayaw ko ng bayaran, paying them is like being robbed with your own consent. May groups ba na pwedeng salihan paran icomplain tong smart bro nato, siguro if we all stand as one, makikinig tong smart bro nato. I just want to be disconnected para maka avail na ako ng magandang service.
if you want to disconnect from smartbro and not pay the remaining balance, you have to document: 1) unresolved tech support calls 2) screenshots of ping tests, bandwidth tests… Ask them to disconnect the service and waive your remaining balance(disconnection charges).. hindi naman dapat binabayaran ang serbisyong non-existent. If they wont listen, it surely they won’t then you have to insist. copy furnish your correspondence to NTC too. basta importante evidence na mabagal at/o disconnected. (screenshots)
SA PALAGAY KO EH DEPENDE SA LAYO AT LOKASYON NG BAHAY NYO MULA SA RADAR NG WI-FI PARA OPTIMUM ANG SERVICES.
radar ba kamo dude? anong radar ang pinagsasabi mo jan? cell site ang kelangan mo hindi radar.. i’m satisfied with my internet connection because of location. two cellsites are close to my house..
smart bro user ako, sobrang bagal yng connection ko everyday, gusto ko na nga paputol eh. kso ndi pde kc 1 year contract. panu kng ndi ko bayaran intentionaly yng balances ko, pde nla ako kasuhan nun db? kso kng may proof talaga ako na mabagal yng connection nila, pde ko bng isubmit yun pra mputol ko na yng connection ko without paying the remaining balance?
walang kwenta nasa huli tlga ang pag-sisisi, pwd b pa cut un kahit
dpa tapos contract.. letche tlga
sobrang bad trip ako sa smartbro! grr! ikkwento ko sana experience ko kaya lang nung nabasa ko ibang comments sa taas yun na rin na experience ko e… hay naku.. ano ba pede gawin natin para mapilitan sila ayusin service nila?! since nagpa smartbro ako nde ko pa ata naranasan yung nsa advertisement nila na 349kbps! super bagal.. on and off and connection.. grrrrrrr talaga!
Buti na lang nabasa ko itong blog na ito, kaaapprove pa lang sa fone ko ng Smartbro application ko! D ko na lang itutuloy! Sa grabe ng problems d2, nakakatakot tuloy magpakabit! Poor service na taliwas sa mga flyers and ads nila wtf!
Ang bagal ng connection!! Every 30 minutes laging nadidisconnect ako. Tapos maghihintay ka ng 5-10 minutes tapos balik uli! D tuloy kami makalaro ng maayos! Bad Trip
sinabi nyo na lahat ng problema ko SALAMAT
Magpapakabit na sana ako smart bro. Buti nabasa ko to. Try ko nalang PLDT dsl kahit mas mahal mukang mas ok pa. Hindi kasing grabe ng nababasa ko dito. Thanks sa mga nagpost at nalaman agad na bad service Smart Bro.
Shiiit!! talaga napaka walang kwenta!!! taena lahat na ng kabulukan nasalo na nila!!! laging dc, walang net! mabagal net!! bulok na bulok talaga!!! F***
For one week now, i have been experiencing connection problems. Every afternoon up to the evening, i can’t access the internet. Why is it that every morning lang ako nakakainternet? Sama ng service nila!
Wala lang talagang choice eh. Sa orchard kasi walang dsl!
Guys! This may be the reason why Smart is one of the top employers in the country. They suck you dry until you’ve no money left even for having a haircut. LOL! Hindi nga pero kawawa talaga tayong mga subscriberS!
kakasubscribe ko lng ngayong march pero gusto ko nang ipacancel subcription ko pero pano ung 1 year contract ko sa kanila do i still need to pay yung natitirang months?
problem ko is that during the day ambagal connections ko pa ibaiba kapag 12am-6am dun lng mabilis.. pero kahit bumibilis pag dating naman sa internet games(flyff/ran online/silkroad) palagi me dc at sobrang lag..
pano po ba mag unsubscribe sa bwisit na smart bro(ken) n e2..
what are the things i should do????
Sa Smart wifi ko… super bagal mag download ng files…. Ang hirap ring makapasok sa Yahoo Mail…. doon sa yahoo, pwedeng yahoo server ang may problem eh… pero ambagal talaga mag download ng mga files. Ang nakakapagtaka rito, when u measure your speed, ang lalabas 300+ kbps, Speakeasy ang gamit ko.
Mukhang controlado ng SMART ang transfer ng mga files at access sa ibang mga sites/ protocols ah! TULAD ng FTP !!!
hay naku.. im a subscriber of smart bro… my connection speed is doing great.. 370kbps.. but the problem is my download speed is very slow.. i cant even download 455kb na file.. taena talaga to.. paano ba to? do i have to reset my connection oh ano?? help naman po..
my connection cant able to open the website of some meeting people site
Betlog na smar bro n yan tagal ng connection ko laging log pag ngla2ru aq ng online games…..taeeeeeeee…smart bro ayusin nyo trabaho nyo syang lang bnabayaran namin….T_T
Potaness…Smart brottttttttttttttttaaaaaeeeeee!!!!!!!!!
ayoko naaaa talagaaaa!!!!
NTC help po!!!
what to do???
thanks guys!!! as for now i can settle with my dial-up connection haha! btw, any feedbak about Globe’s latest broadband?
“smart” bro nga d b?…..mga walang kwenta tlga…lipat n lng tau sa globelines mas matino….lang kwenta smart kht anong angulo tgnan nyo wala tlgang kakwnta2…..
Sa lahat,
After reading all your complaints/comments regarding the Smart terrible service, I am so glad that I did not fall to their trap when they offered that nice promo in our area. I used to have a dial-up connection through PT&P phone, but wasn’t satisfied due to slow connection and always got dc of the service due to phone cable thefts that made me decide to apply for Smart Bro. Luckily that same day, I read in the daily newspapers about the complaints of a writer regarding Smart connections. I realized that it would be a big mistake to continue my application if the writer himself experienced a lot of trouble that even affected his work.
Good thing a day after, a guy appeared offering an internet-ready wi-fi MANGO unit (landline phone) from Digitil. I applied and been using it for 11 months now. Di man kasingbilis ang connection nito katulad ng sa pinapangako ng Smart subali’t 10x faster naman po ito kesa ordinary dial-up. 24 hours sure po itong magagamit kahit bumagyo man, yun nga lang pay per use ang charge nito.
Nagpapasalamat ako ng marami sa inyong lahat sapagkat ang mga nabasa ko ngayon dito ay malaking epekto rin sa desisyon ko na magpakabit sana ng Smart Bro sa bubuksan kong internet cafe business. Sa problemang ito na inirereklamo nyo ay malamang na humina ang Smart lalo na kung wala silang binibigay na maayos na serbisyo. Sana lang di ako magkamali kung sakali man na PLDT my DSL or Globe DSL ako magpakabit para sa bubuksan kong negosyo.
To SMART company, sana naman po huwag kayo mangangako ng magandang serbisyo kung di nyo naman matutupad. Yung 2 kong mga kapatid ay biktima rin po ng inyong panloloko! Makonsensya sana kayo at magbigay ng refund para sa mga panahon na wala kayong ibinigay na serbisyo. Could you imagine because of your terrible service all of us in the family have changed our Smart Sim Cards into Globe. Kasi, kahit dun nandadaya pa rin kayo, nauubos na lang basta2x ang load namin kahit di naman ginagamit.
At present, internet almost become a necessity to every houselhold because you can do a lot of stuffs especially if you have relatives who are working abroad. Kaya sana pakiusap lang po sa Smart if you can’t provide good service to the people much better stop your service for the meantime and find solutions to the problems before you open your services again to the public. Kasi po, imbes makatulong sana kayo, e sakit sa bulsa at kalooban lang po ang idinudulot nyo sa mga subscribers. PASAWAY!!! Ganunpaman, goodluck sa business nyo at tanggalin nyo na po yung 12 months lock-in period dahil isang malaking panloloko sa mga consumers ang patuloy nyong pagbayarin sa isang serbisyong di gumagana o kung gumana man e walang kwenta.
Mas swerte pa nga kau e, sakin 2 mnts na paputol putol ang connection (minsan wala pa ..!..). Butas butas na din ang bubong ko kakalipat nila ng antenna pinag bayad pa nila ako ng 450 adjust daw nila ung antenna, tapos un, BOOM! sira pa rin. salamat sa mga tga Smart BrOBO, d ko kau makakalimutan sa panloloko nyo samin.
Hello. Akala ko ako lang may problema sa Smart BRo.
Kasi db naglalaro ako ng online game na Ragnarok Online. Nagpakabit kame ung barangay bro kasi habol namin ung nakapaganda nila PC,amf sobrang ganda… anyways…ung first 2months ng subscription namin sa smart.. maganda ganda.. Parang DSL connection ung speed.. walang lag sa game ko.. pero habang patagal ng tagal.. napapansin ko.. bkt naglalagung game ko.. unti lang naman ung hardware and softwares na nakainstall sa pc.. then un nga.. dumating sa tym na super duper lag na ung connection.. meron tym na nagddisconnect.. sinasabi ko nga sa nanay ko ipadisconnect na ung connection namin and switch to globe broadband which I heard na mabilis daw comparing sa smartbro. Kainis kasi ung contract nila.. lanaman kwenta ung services.. ngaun.. lam nyo ba ung sa shop pag may nagdodownload ng programs or sa youtub