I’m supposed to write a lengthy entry on WordPress plugins and how they can greatly affect the blogging experience both for the authors and readers. Unfortunately, my Smart WiFi/Bro broadband connection just went kaput last Saturday afternoon and hasn’t been restored since then. No amount of calls to their support number combined repetitive troubleshooting helped; they were insistent on me fixing it on my own before they admit to a problem on their side.
It has been almost 48 hours and I’ve heard nothing positive from them, and I still don’t have a working connection.
Unfortunately, I’m no yugatech in influence that they’d install free Smart WiFi at my house so I could provide constructive feedback. No offense meant Abe, but it’s quite obvious that these people will only pay attention if you’re in a position to hurt them, or at least make them look bad. Think about it, they’re trying to kiss your ass just because you can make them look good. And you weren’t even a Smart WiFi/Smart Bro customer before their publicity stunt. Who knows, your installation could be on a special watch designed to elicit your positive praises.
With the way they handle their customers and provide a disservice, they possibly deserve a class action lawsuit. They’re irresponsible and too arrogant to even care.
To the bosses and the publicity people of Smart WiFi/Smart Bro, here’s some real feedback for you. Now do something about it.